// 14-DAY SATISFACTION GUARANTEE
We build EveryGlide extensions to be reliable, fast, and completely local. If an extension does not function as described or cannot be made compatible with your browser setup, we offer a hassle-free 14-day refund policy.
1. Refund Eligibility
You are eligible for a full refund within 14 calendar days of your initial purchase date under any of the following circumstances:
Technical Incompatibility
The extension encounters an irrecoverable browser error that our support team cannot resolve within 48 hours.
Duplicate Purchases
You accidentally purchased the same extension package multiple times or checked out with an incorrect quantity.
Unsatisfied with Tool
The tool does not meet your workflow expectations, provided request is submitted within 14 days of activation.
2. How to Request a Refund
Requesting a refund is simple and fast. Follow either of these methods:
- Via the EveryGlide Portal: Log in to your account, navigate to Support Tickets, click "Open New Ticket", and select "Billing & Refunds".
-
Via Direct Email:
Send an email to support@purpleslash.com with the subject line
Refund Request — [Your Invoice/Order Number].
Please include in your request:
- Your registered EveryGlide account email address
- The Polar.sh transaction ID or receipt number
- The name of the extension or package purchased
- A brief sentence describing why you are requesting the refund (helps our engineers improve)
3. Processing & Payout Timelines
Once our team approves your refund request:
- The refund is triggered immediately through our Merchant of Record partner, Polar.sh.
- Funds will be credited back to your original payment method (Credit Card, Debit Card, or digital wallet) within 3 to 7 business days, depending on your card issuer's settlement cycle.
- Upon issuing the refund, the associated extension license seat and activation tokens will be automatically decommissioned in your portal.
4. Exclusions & Chargebacks
Refunds are not granted in the following scenarios:
- Requests submitted after 14 calendar days from the purchase date.
- Accounts terminated due to severe violations of our Acceptable Use Policy (e.g. attempting to reverse engineer software tokens or illegal spamming).
- Chargebacks initiated with your credit card bank before contacting our support team. We kindly ask you to contact us first so we can issue your refund directly without banking disputes.